Returns & Repairs

Returns

To be the most sustainable I use the Made to Order business model. 

So please be conscious when deciding purchases.

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I am happy to credit 110% minus any shipping costs, or exchange, if available, for any unused goods within 14 days of delivery.

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This is provided that we receive the goods in original condition and packaging.

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Returns/Repairs will be approved at my discretion and all postage costs are to be incurred by the purchaser.

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I suggest using PayPal as they cover return shipping costs when eligible.  See here for details.

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Repairs

I use quality but delicate materials in my handmade pieces and do offer a 9 month manufacturing warranty from date of purchase.

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This warranty covers manufacturing faults (but does not cover neglect or wear & tear especially given the delicate nature of some of the materials.)  Fine chains will snap under pressure.  

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It will be at my discretion to replace or repair your damaged product with proof of purchase.

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I offer one free mend repair for necklaces and one hoop replacement, in the lifetime (outside of warranty) of your treasure & any ongoing repairs will be at minimal cost, not retail priced.

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To be truely sustainable is too repair and reuse.

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If your repair is an old design and I no longer have the materials required to fix the item, I am happy to discuss a custom remake with you.

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For items handmade by our fellow artisans (mostly rings, cuffs etc) we can not repair in-house. 

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If out of warranty we suggest having the item repaired by a local jeweller.

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In addition I will supply you with some store credit towards your next keepsake.

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For all broken jewels/repairs please email me photos of the item and info on how the piece was broken.

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Should you receive a faulty or damaged product, in the post please contact me with your specific problem and I will get back to you with info.

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I do not cover return postage costs for damage caused in transit.

Please contact for additional insurance if this is a concern.

Australia post only offers up to $100 for their standard services.

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All items are QC before shipping gift wrapped and packed in padded and or boxed packaging.  

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Please contact us for any further queries.

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*Please note our policies are subject to change as we grow & or discover better solutions or as unknown issues arise.